A group of good people making a big impact.

Position
This roles responsibility is to support existing client relationships and serve as a trusted resource for plan participants. This includes delivering employee financial education programs in both in-person and virtual settings, ensuring participants have access to valuable guidance and resources.

The role will also help develop participant engagement strategy while communicating Strategics’ individual wealth management services and solutions.

Core Responsibilities
• Primary focus is supporting day-to-day management of existing client relationships.

• Schedules, prepares for, and attends client and participant meetings with Diamond Team.

• Coordinates and helps shape the client service experience for clients and participants.

• Maintain client meeting schedules based upon pre-established service standards (plan reviews and education).

• Draft meeting summaries, records meeting take-aways and manage follow up actions for their Diamond Team.

• Coordinates plan administration tasks with external partners (TPAs, CPAs, Recordkeepers, etc.)

• Escalate as needed participant and sponsor issues to the plan’s Senior or Lead advisor.

• Subject matter expert on recordkeeper systems (both participant and sponsor perspectives)

• Assist with plan onboarding, conversions, administration, and general follow-up.

• Provide participant education/enrollment materials for individuals and groups.

• Identify clients/participants wanting further investment services or financial planning.

• Serve as referral source to Wealth Management (governed by fiduciary prudence).

• Develop ability to manage relationships and progress to a Lead Advisor by gradually taking on new and existing client relationships with a primary service responsibility.

Technical Skills
• Energetic self-starter with a commitment to continuous learning and professional growth.

• Excellent organization, attention to detail, and follow-through; comfort juggling multiple deadlines.

• Communication: Good written, verbal and public speaking presentation skills. Demonstrated ability to listen, ask good questions, identify opportunities, resolve conflicts, educate, and coach clients.

• Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams); ability to learn tools like SharePoint and social scheduling platforms.

• Operational: Working knowledge of the firm’s financial planning tech, client facing technology, performance reporting, and CRM systems.

• Investments/Market: Basic knowledge of securities markets, global economics, portfolio construction and informed on market conditions and news events, and their implications for investors.

• Industry: Basic understanding of retirement plans, recordkeeping and administration service providers, participant education, and basic financial planning.

Education
• Bachelor’s degree requirement, industry specific or other technical training, a plus.

• FINRA Series 65: required within first 12 months.

• An industry credential will be required within 18 months:
• CPFA (Certified Plan Fiduciary Advisor), ABFP (Accredited Behavioral Finance
Professional), WMS (Wealth Management Specialist) or similar approved certification.

Professional Experience
• 1 – 3 + Years of professional work experience (Financial Services, Investments, Retirement Plan Administration, Insurance, Payroll Selling or Employee Benefits), is preferred but not required.

• 1 – 3 + Years of background in retail or marketing helpful.

• 1 – 3 + Years related Retirement Plan work experience desirable.

Values: Serve, Grow, Live
• Believes in Strategic’s purpose, vision and values
• Attention to detail, rigorous work ethic, humble attitude
• Passionate about helping people
• Continually exhibits personal integrity and personal initiative
• Demonstrated ability to improve productivity
• Reliable, follows through on commitments, does not shrink from new challenges
• Organized, able to multitask and work independently when needed
• Ability to collaborate and work effectively with others
• Flexible team player who is highly adaptable to change and open to innovative ideas
• Demonstrated ability to work successfully in an entrepreneurial environmen

Position
The position, within our Diamond Teams, supports the team with being the primary liaison between the Client Service team and Diamond team and primary back-up for Lead and Senior Advisors.

Core Responsibilities
• Client Service: Day-to-day primary/backup contact for clients/prospects and primary back-up to lead and senior advisors. Serve as liaison between client service and advisor team / end client. Coordinate key tasks with professional partners outside of Strategic (attorneys, CPAs, insurance providers, etc). No primary relationship management responsibility.
• Investment and Financial Plan Execution: Coordinates/Executes/Implements
recommendations for client financial plans and investments.
• Follow-Up/To- Dos: Timely completion and coordination of action items internally with proper inputs communicated to team members when delegated.
• Leadership: Participate in firm groups, initiatives, or internal projects/rocks, as well as in the community.

Technical Skills
• Operational: Working knowledge of the firm’s financial planning tech, client facing technology, performance reporting, and CRM systems.
• Financial Planning: Basic knowledge of key financial planning areas (Risk Management, Tax, Estate, Retirement, Education and Business).
• Investments/Market: Basic knowledge of securities markets, global economics, portfolio construction and informed on market conditions and news events, and their implications for investors.
• Industry: Basic understanding of key trends in financial planning and legislative changes.
• Communication: Good written, verbal and presentation skills. Demonstrated ability to listen, ask good questions, identify opportunities, resolve conflicts, educate, and coach
clients.
• Administrative: Ability to coordinate key tasks with professional partners outside of Strategic (Estate, Tax, Insurance, etc.)
• Fundamental: solid problem solving, EOS and technology skills

Education
• Bachelor’s degree or significant relevant experience required
• Possess a Series 65 or obtain within 6 months and a desire to enroll in CFP Program

Professional Experience
• 3 + years depending on industry experience

Values: Serve, Grow, Live
• Believes in the firm’s purpose, vision, and values.
• Attention to detail, rigorous work ethic, and humble attitude.
• Passionate about helping people and improving productivity.
• Reliable, organized, and able to multitask.
• Flexible team player and adaptable to change.